Department Process and Guidelines (Creation and Review)
Create, review and update all department SOPs, Guidelines and document improvements. Facilitated by department members.
Create, review and update all department SOPs, Guidelines and document improvements. Facilitated by department members.
An initiative to continuous improvement in processes, services, and work practices focusing on reducing issues, solving root causes, and constantly […]
Comprehensive KPI mid-year evaluation, client contract review, target recalibration.
Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives
Monthly performance reports, KPI updates, achievements of the month. Facilitated by Team Manager
Quarterly performance review, goal progress update, recognition ceremony. Alignment for the next Quarter. Facilitated by Business Manager.
Skills gap analysis, development plan creation, mentor or buddy pairing setup. Facilitated by Team Manager