Department Process and Guidelines (Creation and Review)
2030-03-19 - 2030-03-22
Create, review and update all department SOPs, Guidelines and document improvements.
Facilitated by department members.

Cut-Off For Payment Scheduling (HFSE-AP)
2030-03-20, 2030-03-27, 2030-04-03, 2030-04-10

Spruson Submission of PGL Status Update
2030-03-20

Skills Assessment Program
2030-03-20, 2030-04-03
Skills gap analysis, development plan creation, mentor or buddy pairing setup.
Facilitated by Team Manager

Hari Raya Puasa
2030-03-21

Earliest For Payment Release (HFSE-AP)
2030-03-22, 2030-03-29, 2030-04-05, 2030-04-12

Team Collaboration Meeting
2030-03-22, 2030-03-29, 2030-04-05, 2030-04-12
Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles)
Facilitated and conducted by department representatives

Team Performance Reports & KPI Updates
2030-03-25
Monthly performance reports, KPI updates, achievements of the month.
Facilitated by Team Manager

HFSE QB Automation - Sending Invoice
2030-03-25 - 2030-03-26

MTF/CDF Invoice Issuance (HFSE-AR)
2030-03-25 - 2030-03-26

Quarterly All-Hands Meeting
2030-03-26 - 2030-03-27
Quarterly performance review, goal progress update, recognition ceremony. Alignment for the next Quarter.
Facilitated by Business Manager.

Spruson Monthly Client Performance and Project Reports
2030-03-28
Monthly reporting of deliverables and achievements based on contract and SLA.
Facilitated by Business Manager and Team Manager.

Continuous Improvement at Work (Kaizen)
2030-03-28
An initiative to continuous improvement in processes, services, and work practices focusing on reducing issues, solving root causes, and constantly refining how work is done.
Each members must submit and implement an improvement.

HFSE Monthly Client Performance and Project Reports
2030-03-29

HFSE Monthly IT Security Audit
2030-04-01 - 2030-04-05

Good Friday
2030-04-05

Team Internal Knowledge Sharing
2030-04-08
Team members share their expertise, processes, and best practices with colleagues through sessions, documentation, and presentation.
Facilitated by designated team members

Team Skills Development External Training
2030-04-09 - 2030-04-12
Technical skills workshops, soft skills development, compliance training sessions.
Taken by members based on individual training plan.

Spruson S&F SOA Sending
2030-04-10

Company Process and Policy (Creation and Review)
2030-04-16 - 2030-04-19
Create, review and update all SOPs, refresh HR policies, document improvements.
Facilitated by Business Manager and Team Manager
