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Company Process and Policy (Creation and Review)
ManagementCreate, review and update all SOPs, refresh HR policies, document improvements. Facilitated by Business Manager and Team Manager
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Department Process and Guidelines (Creation and Review)
Company WideCreate, review and update all department SOPs, Guidelines and document improvements. Facilitated by department members.
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Continuous Improvement at Work (Kaizen)
Company WideAn initiative to continuous improvement in processes, services, and work practices focusing on reducing issues, solving root causes, and constantly […]
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Mid-Year Review & Strategy Recalibration
Company WideComprehensive KPI mid-year evaluation, client contract review, target recalibration.
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Team Collaboration Meeting
Company WideCollaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives
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Team Performance Reports & KPI Updates
Company WideMonthly performance reports, KPI updates, achievements of the month. Facilitated by Team Manager
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Quarterly All-Hands Meeting
Company WideQuarterly performance review, goal progress update, recognition ceremony. Alignment for the next Quarter. Facilitated by Business Manager.