Week of Events
Team Internal Knowledge Sharing
Team Internal Knowledge Sharing
Team members share their expertise, processes, and best practices with colleagues through sessions, documentation, and presentation. Facilitated by designated team […]
Client Experience Survey & Improvement
Client Experience Survey & Improvement
Distribute Online surveys, collect feedback, implement improvements, track satisfaction
Company Process and Policy (Creation and Review)
Company Process and Policy (Creation and Review)
Create, review and update all SOPs, refresh HR policies, document improvements. Facilitated by Business Manager and Team Manager
Department Process and Guidelines (Creation and Review)
Department Process and Guidelines (Creation and Review)
Create, review and update all department SOPs, Guidelines and document improvements. Facilitated by department members.
Cut-Off For Payment Scheduling (HFSE-AP)
Skills Assessment Program
Skills Assessment Program
Skills gap analysis, development plan creation, mentor or buddy pairing setup. Facilitated by Team Manager
Earliest For Payment Release (HFSE-AP)
Team Collaboration Meeting
Team Collaboration Meeting
Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives