Company Wide

Comprehensive KPI mid-year evaluation, client contract review, target recalibration.

Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives

Monthly performance reports, KPI updates, achievements of the month. Facilitated by Team Manager

Quarterly performance review, goal progress update, recognition ceremony. Alignment for the next Quarter. Facilitated by Business Manager.

Company team building, trust exercises, values reinforcement

Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives

Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives

Team members share their expertise, processes, and best practices with colleagues through sessions, documentation, and presentation. Facilitated by designated team members

Technical skills workshops, soft skills development, compliance training sessions. Taken by members based on individual training plan.

Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives

Create, review and update all department SOPs, Guidelines and document improvements. Facilitated by department members.

Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives