Technical skills workshops, soft skills development, compliance training sessions. Taken by members based on individual training plan.

Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives

Team members share their expertise, processes, and best practices with colleagues through sessions, documentation, and presentation. Facilitated by designated team members

Distribute Online surveys, collect feedback, implement improvements, track satisfaction

Comprehensive KPI year end evaluation, client contract review and strategic planning for the next year.

Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives