Distribute Online surveys, collect feedback, implement improvements, track satisfaction

Technical skills workshops, soft skills development, compliance training sessions. Taken by members based on individual training plan.

Comprehensive KPI year end evaluation, client contract review and strategic planning for the next year.

Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives

Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives