An initiative to continuous improvement in processes, services, and work practices focusing on reducing issues, solving root causes, and constantly refining how work is done. Each members must submit and […]
Comprehensive KPI mid-year evaluation, client contract review, target recalibration.
Collaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives
Monthly reporting of deliverables and achievements based on contract and SLA. Facilitated by Business Manager and Team Manager.
Skills gap analysis, development plan creation, mentor or buddy pairing setup. Facilitated by Team Manager