Client Experience Survey & Improvement
Company Wide
Distribute Online surveys, collect feedback, implement improvements, track satisfaction
12 events found.
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Company Process and Policy (Creation and Review)
ManagementCreate, review and update all SOPs, refresh HR policies, document improvements. Facilitated by Business Manager and Team Manager
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Department Process and Guidelines (Creation and Review)
Company WideCreate, review and update all department SOPs, Guidelines and document improvements. Facilitated by department members.
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Skills Assessment Program
ManagementSkills gap analysis, development plan creation, mentor or buddy pairing setup. Facilitated by Team Manager
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Team Collaboration Meeting
Company WideCollaboration with other departments (raising of concerns, asking for support, solving issues and troubles) Facilitated and conducted by department representatives
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Quarterly All-Hands Meeting
Company WideQuarterly performance review, goal progress update, recognition ceremony. Alignment for the next Quarter. Facilitated by Business Manager.
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Mid-Year Company Team Building
Company WideCompany team building, trust exercises, values reinforcement
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Spruson Monthly Client Performance and Project Reports
ManagementMonthly reporting of deliverables and achievements based on contract and SLA. Facilitated by Business Manager and Team Manager.